Order Terms

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Order Terms

China Loong Auto Electronics Co., Ltd. supplies automotive electronics, electrical components, vehicle accessories, wiring products, and related customization services to international B2B customers. Our order process is designed to clarify technical requirements, commercial terms, production details, packing, and delivery arrangements before manufacturing begins.

The terms for each order are determined according to the product type, specifications, quantity, customization requirements, destination, and other project details. Please review the following ordering guide and contact us if your project requires specific terms.

1. Inquiry and Product Selection

Please send us an inquiry with as much information as possible about the required product. Our range includes automotive connectors, switches, relays, meters, dashboard instruments, wiring harnesses, wire assemblies, EV connectors, on-board chargers, inverters, vehicle cameras, monitors, GPS modules, CarPlay adapters, battery-related products, and other automotive electronic accessories.

To help us evaluate your request accurately, please provide the applicable information below:

If the available information is incomplete, our team may request additional drawings, files, photographs, samples, or technical clarification before preparing a quotation.

2. Customization and Technical Review

For customized products, PCBA projects, wiring harnesses, wire assemblies, molded components, or 3D modeling services, we will review the technical feasibility and confirm the scope of work. This review may cover drawings, dimensions, materials, electrical performance, interfaces, tolerances, tooling requirements, firmware or functional requirements, labeling, and packaging.

Customers are responsible for confirming that the supplied specifications, drawings, trademarks, and other project materials are accurate and authorized for use. Any change made after technical confirmation may affect pricing, tooling, sample preparation, production scheduling, or delivery arrangements.

Where a sample or prototype is required, the sample procedure, related charges, revision process, and approval method will be confirmed separately according to the project requirements.

3. Quotation

Our quotation will be prepared according to the confirmed product specifications, order quantity, customization level, materials, testing requirements, packing method, and delivery terms. Depending on the project, the quotation may include product pricing, sample charges, tooling or development costs, packaging costs, freight, and other applicable items.

Quoted prices are based on the information available at the time of inquiry. If the specifications, quantity, material costs, exchange conditions, packing requirements, delivery destination, or shipping method change, the quotation may need to be updated. The validity period and applicable trade terms will be stated in the relevant quotation or sales document.

4. Sample Evaluation and Approval

When samples are requested, their availability, cost, preparation time, and shipping arrangement are subject to confirmation. Standard samples may differ from a final customized product in labeling, color, packaging, software, connector configuration, or other details.

For custom orders, production may proceed after the customer approves the applicable sample, drawing, specification sheet, artwork, functional description, or other confirmation document. Approval should be provided in writing to reduce the risk of misunderstandings.

Any request to revise an approved sample or specification will be reviewed before implementation. Additional cost and time may apply depending on the extent of the change and the stage of the order.

5. Order Confirmation

An order is considered ready for processing after both parties confirm the main commercial and technical details. These may include:

  1. The product model, technical specifications, and intended application.
  2. The order quantity and any applicable minimum order requirements.
  3. The approved drawing, sample, design file, or configuration.
  4. The unit price and any tooling, development, or packaging charges.
  5. The packing, labeling, barcode, carton marking, and documentation requirements.
  6. The payment terms, trade terms, delivery destination, and shipping method.
  7. The estimated production schedule and any required inspection arrangements.

China Loong Auto Electronics Co., Ltd. may issue a quotation, proforma invoice, sales confirmation, or other order document for review. Customers should carefully check all details before providing written approval and arranging payment.

6. Payment Terms

Payment arrangements are confirmed according to the order value, product type, customization requirements, production status, and agreed commercial terms. The accepted payment method, currency, payment schedule, banking information, and any transaction charges will be specified in the applicable quotation or proforma invoice.

Please use only the payment information stated in an authorized document from China Loong Auto Electronics Co., Ltd. If you receive a request to pay into a different account, contact us through a previously verified communication channel before making payment.

Production, material preparation, or shipment may be scheduled after the agreed payment conditions have been satisfied. Bank charges, intermediary bank fees, import duties, taxes, and destination charges will be handled according to the confirmed trade terms.

7. Production and Order Communication

Production planning begins after the required technical, commercial, and payment conditions are confirmed. The estimated production time depends on the product, order quantity, component availability, customization level, tooling requirements, testing procedures, and production schedule.

We will communicate relevant order updates when necessary. For custom projects, customers may be asked to confirm drawings, artwork, wiring diagrams, labels, software functions, or pre-production samples before the next stage begins.

Requested delivery dates are reviewed as planning targets and remain subject to final confirmation. Factors such as design changes, delayed approvals, material availability, inspection requirements, holidays, logistics conditions, and events outside reasonable control may affect the schedule.

8. Quality Check and Inspection

Products are checked according to the confirmed specifications and applicable order requirements. The inspection scope may include appearance, dimensions, electrical characteristics, connection layout, basic function, labeling, quantity, and packaging, depending on the product.

If the customer requires a specific inspection standard, test report, third-party inspection, or pre-shipment inspection, this requirement should be communicated before order confirmation. Related costs, procedures, and scheduling will be agreed separately.

Where appropriate, photographs, videos, samples, or inspection information may be provided for confirmation. Such materials are intended to support order communication and do not replace any separately agreed inspection procedure.

9. Packing and Labeling

Standard export packing or product-appropriate commercial packing will be used unless different requirements are confirmed. Customized boxes, labels, manuals, barcodes, carton marks, protective materials, palletization, or retail packaging can be reviewed according to the product and order quantity.

Customers should provide accurate artwork, wording, barcode data, shipping marks, and regulatory labeling instructions in an agreed file format. Packing changes requested after approval may affect cost and production time.

Special protection for sensitive electronics, displays, cameras, PCBA products, batteries, connectors, or other components will be arranged based on the characteristics of the goods and the agreed shipping method.

10. Shipping and Delivery

Shipment can be arranged by courier, air freight, sea freight, rail, or another mutually agreed method, depending on the order size, product characteristics, destination, budget, and requested delivery schedule. The applicable Incoterms, freight responsibility, insurance, and destination charges will be stated in the order documents where relevant.

Customers must provide a complete and accurate consignee name, delivery address, contact details, tax or import information, and any required shipping instructions. Delays or additional costs caused by incorrect information, customs procedures, destination restrictions, or consignee unavailability may be charged as applicable.

Shipping dates and transit times are estimates unless otherwise confirmed in writing. Customs clearance, port congestion, carrier schedules, weather, inspections, and other logistics conditions may affect actual delivery.

11. Import Compliance

Customers are responsible for checking whether the products may be legally imported, sold, installed, or used in the destination market. Any market-specific documentation, marking, testing, registration, or packaging requirement should be disclosed during the inquiry stage.

Import duties, value-added tax, customs fees, licensing charges, and other destination expenses are handled according to the agreed trade terms. We will provide the commercial shipping documents confirmed for the order, but customs acceptance remains subject to the rules of the destination authority.

12. Order Changes and Cancellation

Requests to change or cancel an order must be submitted in writing. We will review the request based on the current status of material purchasing, tooling, customization, production, packaging, and shipping preparation.

Once customized materials, tooling, branded packaging, or production work has been arranged, some costs may be non-recoverable. Any revised price, additional charge, quantity adjustment, or schedule change must be confirmed before the request can be implemented.

13. Receipt and After-Sales Communication

Customers should inspect the shipment promptly after delivery. Please verify the carton condition, product model, quantity, appearance, and basic function before installation, assembly, resale, or further processing.

If an issue is identified, contact China Loong Auto Electronics Co., Ltd. with the order number, product model, affected quantity, a clear description of the issue, and supporting photographs or videos. For functional concerns, please also provide the installation method, wiring information, operating conditions, and test results where relevant.

We will review the available information and discuss an appropriate response according to the confirmed specifications, order terms, product condition, and cause of the issue. Products should not be returned, modified, dismantled, or disposed of without prior written communication and return instructions.

14. Ongoing B2B Cooperation

For repeat orders and long-term projects, customers are encouraged to share demand forecasts, model updates, packaging changes, and target delivery plans in advance. This helps both parties review material availability, technical consistency, and production planning.

Each repeat order should still be confirmed in writing because prices, component availability, specifications, logistics costs, and delivery conditions may change. China Loong Auto Electronics Co., Ltd. will work with customers to maintain clear documentation and practical communication throughout the purchasing process.

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